By accessing our website and placing an order, you agree to the terms and conditions outlined below. These terms are designed to ensure a clear understanding of our services and policies. Please read them carefully before making a purchase.

1. Payment Terms

• Full payment for the product and delivery charges is required before we process your order.
• Once your payment is successfully received, a confirmation email will be sent to your registered email address.
• Orders will only be dispatched after payment confirmation.

2. Privacy Policy

We respect your privacy and are committed to safeguarding your personal information.

• Your personal details, including your email address, will not be disclosed to third parties except as outlined in our Fraud Prevention section.

3. Custom-Made Products

• All of our kilts and jackets are custom-made to your specific requirements.
• Due to their made-to-order nature, custom products are non-refundable and non-exchangeable unless:
  • The product is not made according to the size or specifications provided during purchase.
  • The product is damaged upon delivery.

In these cases, we will provide a refund or exchange, based on your preference.

4. Delivery Policy

• Once the goods are delivered to your address, they become your responsibility, and Kilts Clothing will not be held liable for their loss, damage, or destruction.
• If a shipping company holds your parcel due to lack of communication from the customer, and the parcel is returned to us in a damaged condition, we will not provide compensation or resend the order.

5. Order Cancellation

Customers may cancel their order at any time before the item enters the manufacturing process. Once manufacturing begins, cancellations are no longer possible.

6. Quality Assurance

At Kilts Clothing, we prioritize product quality and customer satisfaction.

• All kilts undergo thorough quality assurance testing before being shipped to ensure the product meets your expectations in terms of size and quality.

7. Fraud Prevention

• To ensure a secure shopping experience, we may use the information provided by customers to perform anti-fraud checks.
• Your personal information may be shared with credit reference or fraud prevention agencies, which may retain your data for record-keeping purposes.

8. Complaints Procedure

We are committed to addressing and resolving any issues you may have.

• For complaints or concerns, please contact us at support@kiltsclothing.com.
• You can also visit our FAQ page for additional assistance.

9. Disclaimer

• We are not liable for delays or issues caused by factors beyond our control, including natural disasters, supply chain disruptions, or unforeseen circumstances.
• Kilts Clothing reserves the right to amend these Terms and Conditions at any time without prior notice. Updates will be posted on this page.

By using our website and purchasing from Kilts Clothing, you acknowledge and agree to these terms and conditions. If you have any questions or require further clarification, feel free to reach out to our support team.